Application
Support Services
Many enterprises take
a piece-meal approach to outsourcing maintenance, support and
transformation services. Typically a single application is outsourced
to a vendor; with multiple vendors being enlisted for maintenance
of their respective applications.
Full 360's Application Support Services is a structured approach
to assisting enterprises in managing their IT applications over
the entire lifecycle. The Full 360 approach is to consider the
multitude of applications in a holistic manner and manage them
as portfolios.
Goals
• Reduction in TCO (Total cost of ownership)
• Continuous improvements in quality of
services
• Improve applications stability
• Reduce support costs, which opens up
a clients budget for more
strategic IT spending
Expertise
• Enterprise Applications
- Oracle, SAP,
Siebel, Microsoft, JD Edwards, Peoplesoft
• Database Administration
- Oracle, Microsoft
• OLAP and Reporting
- Cosort, Hyperion,
HyperRoll
• Performance Testing
- Scapa
